We will continue to support the current 'Neko Atsume' app as much as possible, so you can keep enjoying it without any changes.

You cannot receive the stamp at the "special yard."
You can obtain the stamp by visiting other users' yards.

The weather in your backyard may sometimes be affected by the climate of the current season in Japan.
There will be times where snow will fall, sometimes not.
※There is no connection between the real weather and the one in the game.

If you have chosen [Remodel], everything except the food left will be tidied up entirely.
However once you place your goodies, the [Remodel] will record the goodies you have left in it before.

Each cat has different preferences for the goodies and snacks they enjoy, and some cats won’t visit unless certain conditions are met.
Please try out various combinations of goodies and snacks.

Nothing! It's another unique trait the cats have, just like their different personalities.

In order to get the discount on bulk purchase, you need to tap the [Buy Bulk] menu with the [15% OFF] voucher on it then purchase it there, not by purchasing one by one.

The [Fish Exchange] shown in the shop menu is simply to exchange the amount of [Gold Fish] into [Fish] .
[10 Gold fish for 250 Silver fish]
[Fish Exchange] is not classified as [Goodies]

Click here for details on [I bought Gold fish but it didn't show on my screen!]

There may be a misalignment in touch detection depending on the combination of goodies and cats.
If tapping on the cat doesn't complete the photo, try a long press on the item instead.
※ You can take individual photos of cats when they are in the yard by going to [Menu] > [Camera] screen, where you can take a picture of the cat highlighted by the red focus.

Photos of cat you have taken can be viewed from [Menu]->[Catbook]->[View the cat's profile]->[Album].

Select the photo you want to delete.
Tap and hold and a window will pop out to confirm whether you want to delete the photo or not.

1. In-app purchase of [Gold fish] can be made from the [Shop]->[Buy Gold fish] screen.

2. Cat's Club
Charges occur at the moment you subscribe. Additionally, unless you cancel, charges will be applied at the time of automatic renewal.

You can transfer data from [Settings] > [Data Transfer].
※ It is recommended to keep the original device until the transfer is successfully completed.

【Contents that will be transferred】

Owned fish
Cats (Cat Notebook, Album, Treasures)
※ If you are subscribed to Cat's Club: Helper and Myneko information
Items (Goods, Wallpaper, Remodel (including customizations), BGM, Yard expansion)
Going out (Stamp card, Favorite list)
※ If the operating systems are different, the Cat's Club subscription status will not be transferred.

If the app permissions are not enabled in the device settings, saving may have failed.
※Please note that the save location may vary depending on your device.

[Neko Atsume] is developed to be available even on offline mode, so it synchronizes with the time on your phone.

If the time was set to the future, the cats wont visit until the clock on the device reaches the future time that had been set.

This problem can be avoided by not starting the application when you are changing the time on the clock.
We are attempting to resolve the problem in upcoming updates.

The availability of fish when viewing advertisements varies depending on the type of ad.

Flyer brought by the cat → Not received
Cat trying to tap on the smartphone → Received.

Updates are divided into major updates that includes new goods and/or new cats, and minor updates with bug fixes.

We apologize for the inconvenience and appreciate your patience while improvements are made in the update.
Additionally, please do not uninstall the app or delete save data under any circumstances.
To report a bug, please go here [How do I inquire about the Application?].

If there was still no reply after you've sent the inquiry more than a few times, the reply might have been filtered as spam, or that the domain is set that it was unable to receive the mail we sent you.

Please set your settings to allow [hit-point.co.jp], and send us another inquiry.

We sincerely apologize, but data from the previous game cannot be transferred to 'Neko Atsume 2.'

There is a one-month free trial available when joining any course of Cat's Club for the first time.
During the free trial, it is possible to cancel at any time, so feel free to try it out with peace of mind.